Welcome to our Frequently Asked Questions page. Here you’ll find loads of useful info to help you get prepared for activities and experiences in Morocco
All the information you give us by filling the booking form will be kept and not shared with any other company or 3rd person. We may use your email address for our email marketing to keep you updated about our changes, new tours and excursions and price offers.
Cancellation of a booking is available 1 day before the tour day.
In the event that the organizer is obliged to cancel or to modify all or part of the planned program, either because it does not bring together a sufficient number of participants, for foreign reasons at will or for reasons related to the safety of the client; The client will be fully reimbursed.
If the client cancels, cancellation fees are assessed as a percentage of the total tour price. Notification of cancellations must be in writing. Free cancellation (full refund) up to 24 hours before activity or tour starts otherwise a 50% cancellation fee apply of total tour price.
No vaccinations are required for traveling to Morocco. The tap water in the cities is safe to drink, but mineral water is recommended.
No. You may wear whatever you feel comfortable in, we only have one exception on visiting mosques. To enter you would need to dress conservatively as you do in a church (no shorts, tanks tops, etc.).
As in any country, you should use direction with your attire if you want to avoid unwanted attention.
Morocco has one of the lowest crime rates in the world and, compared to the US and Europe, is considered a very safe destination. Moroccan people are known for their hospitality, and they will make you feel very welcomed, for more information on the topic contact us, and we’ll provide you with some personal single-traveler experiences.
Yes, you can, just drop us an email by filling in the form on the page Customize Your Tour or call us directly and our team will assist you with your special requests.
The most currencies widely accepted are : Euros, US Dollars, UK Sterling or Moroccan Dirhams.
Please email or call us directly, and we will discuss that.
Yes. A bank transfer is not required to make a reservation. Below are the booking steps :
– Fill in the reservation form on our website.
– You will receive a reply by e-mail within a deadline that does not exceed 24 hours.
Indicating our availabilities and best offers.
– You can subsequently confirm or even negotiate the offer by exchange of mail.
– After agreement and final confirmation, you can pay in one of our offices upon your arrival.
– Yes, it’s simple. You can cancel or modify your booking via our online support (whats-app chat) service on our website.
– You can also drop us an email or call us directly by phone and we will process your request.
Feel free to bring with you a camera, a notebook, comfortable clothes and hiking shoes. When it’s really hot out, we recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses, body lotion and/or a hat. During the cooler seasons it’s important to wear and an extra layer of clothing and consider bringing gloves, once the sun goes down the temperature can drop considerably. If it looks like rain, please be prepared with a rain jacket and/or umbrella.
Yes, before booking we offer you the possibility to negotiate the price of our offers and for this you can first fill out the reservation form and exchange emails with our reservation service.
Our trips, tours, activities & airport transfers do not include the cost of travel insurance. You should have a valid travel insurance that covers the full duration of your travel to Morocco, including the date of your arrival home. It will be used in any case of Emergency.
Please email or call us directly for group discounts, and we will discuss that.
A minimum of 2 people per booking is required.
Our trips, tours, activities and airport transfers are always available.
– You pay us upon your arrival before the trip, tour, transfer or activity starts.
– If you are a group, we require a 50% deposit, the balance could be paid upon arrival.
– Cash payments accepted in Euros, US Dollars, UK Sterling or Moroccan Dirhams.
Yes, limited bathrooms are available during the tour, the activity, or the day trip, however, we advise our guests to not plan on availability.
At this time, we do offer our trips, tours, activities and airport transfers only in English and French.
– Pick-up and drop-off from/at any accommodation, any place in Marrakech or the closest meeting point that is accessible by vehicle are included.
– Transport by a comfortable, modern, and air-conditioned vehicle is included.
We will not be responsible for loss or damage of personal property. Any lost property articles, except those of a perishable nature, will be taken to Gardiners NMC shop in Ashington (please allow at least 24 hours for the items to be transported), and will be subject to the current Public Service Vehicle (Lost Property) Regulations. If you require the items to be posted there will be a minimum charge of £5.00 for Postage & Packaging. Perishable goods will be disposed of at our discretion.
Children are allowed on our tours, day trips and activities. We would love to have them join us!
Yes you can. However, return 4×4 transfer will apply, except for luxury desert camp (you can choose between a camel ride or jeep transfer)
Zagora desert
Shared desert tour:
Standard camp
No showers in the camp. Shared toilets only.
Comfortable camp
Shared showers and toilets outside your tent
Private desert tour:
Comfortable camp:
Shared showers and toilets outside your tent
Luxury camp:
Ensuite toilet and shower inside your luxury tent.
Merzouga desert
Shared desert tours:
Comfortable desert camp:
Shared toilets outside your tent. Showers are available at the camp operator’s lodge in Merzouga the following morning.
Private desert tours:
Comfortable desert camp:
Shared toilets outside your tent. Showers are available at the camp operator’s lodge in Merzouga the following morning.
Luxury desert camp:
Private ensuite toilet and shower inside your luxury tents.
Erg Chigaga desert
Comfortable desert camp:
Shared toilets and showers are available outside your tent.
Luxury desert camp:
Private ensuite toilet and shower inside your luxury tents.
Unfortunately, you can’t. Such a decision needs to be made during your booking process or at least 24 hours prior to departure. Standard, comfortable and luxury camps are separate from one another. They are all located in different areas and operated by different camp operators.
Yes please. However, on our luxury desert camps, towels and shower condiments are supplied in your tent.
Inside the tents, and for safety reasons, no plugins are allowed. Outlets are available in public areas at the camp (Restaurant). There will also be outlets in cafés, restaurants, and hotels on the way.
On private desert tours, it is, provided your flight is due to take off at 19h00 the latest. During rainy / snow season, it is still risky, as there might be flush floods, and heavy snow that shuts down some roads for a certain amount of time, which will cause a delay. On shared desert tours, it is definitely not a safe option. Only if your flight is due to take off from Marrakech airport at midnight at the earliest. Again, on winter season, we would not recommend scheduling your flight back home on your desert trip last day.
No you don’t. The camps are used for Moroccan desert tours, they supply sleeping equipment in there. During the winter, enough warm blankets will be supplied, but you will need warm thermal clothes to keep you warm at night (Dec, Jan and Feb)
Yes we can, vegetarian and vegan are ok, Gluten free is a bit complicated here in Morocco. There are a few shops in Marrakech who sell gluten-free food, and you can get prepared for your trip.
Yes they are. Hotels and desert camps serve Halal meals.
Yes you can bring your luggage on desert tours, either private ones or group shared ones. Please make sure you prepare a small backpack to take on your camel ride to the desert camp. The rest of your luggage will stay safe in the vehicle in Zagora or at the camp operator’s lodge in Merzouga.
Due to unforeseen circumstances, we reserve the right to cancel your tour or trek. If such an event should occur, we will refund any sum you have already paid to us, including the deposit, but we are not liable to pay any additional compensation to you. Unforeseen circumstances include but are not limited to natural or nuclear disasters, war or threat of war, riots, terrorists, fires, adverse weather conditions and others.
Yes you can advise at time of booking the type of accommodation (hotel, kasbah, riad or luxury tent in desert) : standard, budget or high-class